If you don’t agree with this Policy, please don’t use the App. “Personal information” means information about an identified person or a person who is reasonably identifiable (APP 1).
1) What this Policy covers
All features of the App: Profiles, Posts, Circles, Pages/Business Directory, Marketplace, Rentals, Jobs, Services, Events, Blogs, Recipes, Radio, Dhukuti, SplitBill, Gatherings, notifications and admin banners.
2) What we collect
A. You give us
- Account & profile: name, email, phone, password, profile photo, suburb/postcode, bio and any info you add.
- Listings & posts: details and media for Marketplace, Rentals, Jobs, Services, Events, Blogs/Recipes.
- Pages/Directory: page name, category, logo/cover, business contact details, service area/hours.
- Messages & reports: content you send to other users or to us (support, safety reports).
B. Collected automatically
- Usage & device: actions in the App (screens, taps, session duration), crash/performance logs, IP address, device/OS model, app version.
- Approximate location: to power local discovery (e.g., from network/suburb you provide). We do not collect precise GPS unless you deliberately include an address in a listing.
C. From service providers / others
- Firebase (Google): for auth, analytics, messaging and storage (technical identifiers, tokens, event logs).
- Payments (future): if we add payments later, the processor (e.g., Stripe/PayPal) will give us billing status and transaction references.
D. Sensitive information
We don’t seek sensitive info. If you include it in content, you consent to us handling it under this Policy.
3) Why we use it
- Run the App: create/manage accounts, profiles, listings, Pages, posts, messages, notifications and saved alerts.
- Safety & moderation: detect/prevent scams, fraud and abuse; review reports; enforce policies.
- Personalisation & discovery: recommend relevant Circles, Pages, listings and events.
- Analytics & improvement: fix crashes, improve performance and features.
- Legal & compliance: handle complaints, respond to lawful requests.
- Marketing (optional): product updates or promotions with consent and easy opt-out (Spam Act compliant).
4) How we share information
A. With other users (based on your settings)
Your name, photo and content (posts/listings/reviews) are shown according to the audience you choose (e.g., Public, followers, Circle members).
B. With service providers
We use trusted vendors to operate the App (for example, Firebase for authentication, storage, analytics and messaging). They process data for us under their terms.
C. Legal/safety
We may disclose information to comply with law/court orders, protect people from harm, investigate policy breaches, or respond to lawful regulator/law-enforcement requests.
D. Business changes
If our company is restructured or sold, information may transfer as part of that process, subject to this Policy.
E. Aggregated insights
We may share de-identified/aggregated stats (e.g., feature usage) that don’t identify you.
5) Overseas disclosure (APP 8)
Our providers may process/store data outside Australia (e.g., Google’s global infrastructure). We take reasonable steps to ensure overseas recipients handle personal information in line with the APPs. Where APP 8 makes us accountable for an overseas recipient, we remain responsible.
6) Your choices & rights
- Access (APP 12): ask for a copy of your personal information.
- Correction (APP 13): ask us to fix inaccurate or outdated info.
- Privacy controls: choose audiences for posts/listings; manage saved alerts and push notifications in settings.
- Marketing opt-out: unsubscribe from emails/SMS and turn off push notifications in device settings; we action opt-outs promptly.
- Delete account: request deletion in-app (where available) or by email. We remove data from active systems and then from backups within reasonable timeframes, except where we must keep it (e.g., legal, security, dispute).
To exercise any right, email unitednepalaustralia@gmail.com with “Privacy Request” in the subject.
7) Security (APP 11)
We use technical and organisational measures—encryption in transit (TLS), restricted access, Firebase Authentication and App Check, logging/monitoring. No system is 100% secure, so please keep your device and credentials safe.
8) Children & young people
The App is for 13+. If you are 13–17, you confirm a parent/guardian has consented. If we learn a child under 13 has an account, we’ll close it and delete personal information from active systems where practical.
9) Payments & premium features (future)
The App is currently free. If we introduce payments/subscriptions or paid placements, we will:
- use a PCI-compliant processor for billing data,
- update this Policy and our Terms, and
- ask for any extra consents needed.
10) Retention
We keep personal information while your account is active and as needed for the App, safety, legal obligations and disputes. When you delete your account, we start removal from active systems and then from backups within reasonable periods, keeping only what we must.
11) Notifiable Data Breaches (NDB)
If a data breach is likely to cause serious harm, we will assess promptly and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the NDB scheme.
12) Changes to this Policy
We may update this Policy if our practices or the law change. For material changes, we’ll give reasonable notice in-app or by email. Using the App after the effective date means you accept the updated Policy.
13) Complaints & contact
Email: unitednepalaustralia@gmail.com
Post: UNEPAL AUSTRALIA PTY LTD, Canberra ACT
If you’re not satisfied with our response, you can contact the OAIC (oaic.gov.au) for guidance or to make a complaint.